Frequently Asked Questions

1. What is DMS Store?

DMS Store is an online jewelry and gemstone shop offering high-quality Diamond, Moonstone, and related products in Pakistan.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery across Pakistan.

3. How many days does delivery take?

Orders are delivered within 3–5 working days depending on your location.

4. Are your products original?

Yes, all our stones and jewelry items are 100% original and quality-checked before shipping.

5. What if I receive a damaged product?

If any product arrives damaged, you must contact us within 24 hours for an exchange or return assistance.

6. Do you offer exchange or returns?

Yes, we offer returns/exchange under valid conditions. You can contact our support team for details.

7. How can I contact customer support?

You can contact us through WhatsApp or call at +92 333 4988055.

8. Do you ship internationally?

Currently, we offer shipping only within Pakistan.

9. How can I track my order?

You will receive a tracking number on WhatsApp once your order is dispatched.

10. What payment methods are accepted?

We accept Cash on Delivery and bank transfers.